Terms & Conditions

Our agreement

These Terms and Conditions (the “Terms”) apply when you access the website https://northlainehairco.co.uk, or any other variations of the domain, e.g. https://www.NorthLaineHairCompany.com, (the “Website”) or place orders to purchase any of the products available to you on the Website.
Any reference to “we”/”us”/”our”/”North Laine Hair Company” in these Terms is a reference to North Laine Hair Company LLP (trading as North Laine Hair Company).
Any reference to “you”/”your” means you, the user of the Website.
Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access or use the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms.
We also recommend you view our Privacy Policy. Please click HERE
If you have any questions regarding these terms, complaints or comments on this Website please contact us.

• We are North Laine Hair Company LLP (trading as North Laine Hair Company) a company registered in the United Kingdom, under registration number OC379864 and our registered address is 18 Hyde Gardens, Eastbourne, East Sussex, BN21 4PT, United Kingdom

• Our trading address is North Laine Hair Company, 38 Gardner Street, Brighton, BN1 1UN

Registering for a personal account and subscribing to North Laine Hair Company emails

You must be over 13 to place an order with us, register for an account or subscribe to our emails.
We ask you to register for a personal account to order products using the Website.
Any personal data that you provide us with during the registration process will be stored in our database.
You warrant that:
The personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.
You will need to supply us via the online registration form with certain information including: your email address, first name, surname, password, billing address and, where applicable, different delivery address. Once you click on the “Continue” button this information will be stored in our customer database. You can access, update or correct your personal account details by visiting the ‘my account’ section of the Website. We will only use the stored data in accordance with our Privacy Policy which can be accessed HERE.
You are responsible for maintaining the confidentiality of your password and email address and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or email address is used by someone else unless this is due to our negligence. You agree to notify us immediately if you become aware or suspect any unauthorised use of your password or email address.

Changes to Terms

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please contact us.

External websites

Our website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

The ordering process and order confirmation

Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you register.
By placing an order for the delivery of goods via this Website you are making an offer to North Laine Hair Company to deliver the goods described in your order under the Terms of the order.

You may select items from our range of products, details of which will be added to the “Cart” by clicking on the “Add to Cart” button. Before placing an order you can view and amend your order details at any time by clicking on the “Shopping Cart”.

By clicking on “Pay by Card” (or equivalent button for other payment methods) at Checkout, you submit an offer to buy the goods in the Shopping Bag.
Once you have placed an order for goods (and delivery if applicable) you will receive a confirmation that your order has been received (see below).
You will automatically be sent an email confirming receipt of your order (the “Confirmation Email”) with a summary of the details of your order, which we recommend you keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that North Laine Hair Company has received your order.

Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact our Reception team on 01273 607057 or email [email protected]

North Laine Hair Company will send a second email when we despatch your goods which shall constitute our acceptance of your order (the “Acceptance Email”) at which point a binding contract of sale for products will be concluded between you and us.
We will retain a record of all orders accepted by us.

Resale of a product

You may not sell or resell any of the products or services, or any samples that you may receive from us.

Your use of the Website

By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.

You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of North Laine Hair Company, or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

Prices, delivery charges and payment

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken; or if payment has already been taken, it will be refunded.

All orders are dispatched within the UK so you will not be charged any additional taxes or duties.

We offer ‘free delivery’ on all orders fulfilled by North Laine Hair Company over a set threshold. The UK threshold is £27. Additional premium delivery options may be available depending on your location.

The available methods of payments are displayed on the Website at checkout. Payment will be debited from your account at the point you confirm your order.
You confirm that the payment credentials being used are yours. Your payment credentials will be subject to validation checks and authorisation by our payment processing provider.

Fraudulent payment credentials will be reported to the relevant authorities. If the issuer of your payment credentials refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for your payment credentials issuer charging you as a result of our processing of your payment in accordance with your order.

Promotion Codes

From time to time we issue Promotion Codes. We have a Promotion Code box situated at the “Order Summary” page where codes can be entered. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase.

Gift Vouchers

Gift Vouchers can be used to buy any item sold by North Laine Hair Company. Our normal terms and conditions, together with the terms and conditions below, apply to the purchase of your gift voucher.

Gift Vouchers are valued and issued in GBP Pounds. Discount codes cannot be used when purchasing a Gift Voucher.

How will I receive a Gift Voucher? – During checkout you will have the option to email the gift voucher to your email address or you can enter another email address of the intended gift recipient. Please note that as soon as you complete the order the email will be sent to the email entered.
You will not receive anything in the post for Gift Vouchers that you order.

You can print out the voucher and give it to them. Gift Vouchers are valid for 12 months from the date of purchase.

You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. Gift Vouchers are valid for 12 months from the date of purchase. You cannot use your Gift Voucher in conjunction with any other discount code.

I have paid for an order using a Gift Voucher. What happens if I want to return my order? – For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. Therefore if you have paid, or part-paid, for an order using a Gift Voucher any refund will be issued in Gift Vouchers to the same value.

We can only reissue gift vouchers which have not been redeemed. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. The original expiry date will still apply.

Risk and Loss – The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission

Fraud – We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.northlainehairco.com.

Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the gift voucher cannot be converted back to cash.
Credit – Any credit will be valid for 6 months from the date of issue and will expire on the anniversary of the date of issue.

Delivery and ownership

We only accept orders for delivery to the UK. Unless otherwise stated, delivery will be made from our premises to the address provided by you. For orders fulfilled by North Laine Hair Company we will endeavour to despatch the product to you within one working day of you placing your order and in any event within 4 working days beginning on the day after you place your order.

If we are unable to despatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances we will offer you the opportunity to cancel the order and receive a full refund. You are only responsible for the product when it is delivered to you.

If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent 30 days after the latest due date for UK orders
Additionally, we will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour.

We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Reception team as soon as possible by calling 01273 607057 or emailing [email protected]

Cancellation, returns and refunds

You have certain rights under the law. These include:
• that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
• certain remedies if a product is defective; and
• a right to cancel your order within 28 days, beginning the day after the day on which you receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see “Return of non-faulty goods” below);
Cancellation can be communicated by contacting our reception team by calling 01273 607057 or emailing [email protected]

To view our full returns policy please click HERE.

If you have registered your return using our returns service and only have the option to ‘self-post’ or if you are returning an electrical product within guarantee, please forward us your returns receipt and we will reimburse the returns postage up to a maximum of £10.
Please return the Product in suitable packaging to ensure it reaches us in good condition.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
Please note that we do not accept returns of personalised products.
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.
Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.

Return of non-faulty goods

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund, providing:
• you notify us in writing that you are cancelling your purchase within 28 days, beginning the day after the day on which you receive the product;
• you have taken reasonable care of the product prior to return – in particular this means they must not have been damaged. Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey;
• you may give us notice of cancellation by any written means (including email or letter),
• To view our full returns policy please HERE.

Please return the Product in suitable packaging to ensure it reaches us in good condition.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
Please note that we do not accept returns of personalised products.
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.
Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.

Our Legal obligations and our Limitation on Liability

We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights.

If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.

We are not responsible for:
• Losses not caused by our breach;
• Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
• Failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control;
• Loss of revenue;
• Loss of business.
“Events Beyond Our Control” means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God

Copyright and other intellectual property rights

Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties). We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

Data breach

In the unlikely event of a data breach, North Laine Hair Company will carry out and document a full risk assessment of the incident and decide upon the required actions.
Incidents affecting personal data that are likely to result in a risk to the rights and freedoms of data subjects will be reported to the data protection supervisory authority. We will also inform those concerned directly. These actions will be carried out without undue delay and where feasible, within 72 hours of becoming aware of it.

General

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant United Kingdom law will apply.
If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.